Shipping policy

SHIPPING POLICY

At Dolly Lamps, every Resin Lamp is crafted specifically for you as part of our exclusive pre-order process. Each piece undergoes a dedicated multi-stage artisan workflow to ensure collector-grade quality before it is shipped to your door.

Pre-Order Production Process

  • Processing & Design Review (3–5 business days): We verify your order details and place your piece into the artisan production queue.

  • Handcrafted Production Phase (12–15 business days): The core of our artisan process; each lamp is individually assembled, hand-poured, and cured to our quality standards.

  • Final Quality Inspection (1–2 business days): A final review ensures your piece is perfect before leaving our studio.

Shipping Timelines & Rates

  • Standard US Shipping: 7–15 business days (from date of shipment).

  • International Shipping: 12–22 business days (varies by local customs).

  • Free Worldwide Shipping: All orders ship for free anywhere in the world.

Tracking Your Order

You will receive an automated email with your tracking number once the Production Phase is complete and the package has been dispatched.

  • Note: It is normal for tracking numbers to show "Label Created" or "In Transit to Sorting Center" for several days while the package clears initial carrier processing. This does not mean your order is lost.

Delays & High Demand

Dolly Lamps is a growing studio, and every piece is crafted with precision. During periods of high demand or global shipping congestion, timelines may stretch slightly. A delay within our stated processing window is a normal part of the handcrafting process and is not considered a breach of contract or valid grounds for a refund or chargeback while your lamp is in production. If a longer delay occurs, we will reach out to keep you updated.

Shipping Accuracy

The customer is responsible for providing a complete and accurate shipping address at checkout. We are not liable for non-delivery caused by an incorrect address. If you enter the wrong address, please contact us at DollyLamps@outlook.com within 12 hours of placing your order so we can adjust it before your lamp enters production.

Damage Upon Arrival (24-Hour Guarantee)

We take extreme care in packing every lamp, but if your item arrives damaged or defective, we will replace it free of charge.

  • Reporting Window: Contact us within 24 hours of delivery at DollyLamps@outlook.com.

  • Required Evidence: Include clear photos or videos of the damaged item, exterior packaging, and the shipping label.

  • Resolution: Once verified, a replacement will ship immediately at no extra cost. No return is required—simply dispose of the damaged item safely.

Lost or Stolen Packages

If your tracking shows "Delivered" but you have not received your package:

  1. Check with neighbors and safe-drop locations around your property.

  2. Contact your local post office or carrier with your tracking number.

  3. If the package cannot be located, email us at DollyLamps@outlook.com so we can open a carrier investigation on your behalf.

  • Liability: Dolly Lamps is not responsible for packages confirmed as delivered by the carrier. Filing a chargeback for a confirmed delivery is considered fraudulent and will be disputed with full carrier documentation.

Customs & Import Duties (International)

For international orders, the recipient is considered the "Importer of Record" and must comply with all local regulations. Any customs fees, import duties, or handling charges imposed by local authorities are outside our control and are not covered by Dolly Lamps.

Contact Us

For any questions regarding your shipment or order status, reach out to us at: DollyLamps@outlook.com